Navigate the Square Dashboard | Square Support Center (2024)

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HomeAppsAppointmentsSquare LoansCustomersTransfersTeamGift CardsInvoicesItemsLoyaltyMarketingOnlineOrdersPayrollReportsShiftsTransactionsVirtual Terminal

Your Square Dashboard gives you access to the tools you need to manage your daily business operations. See how your business is doing with advanced reporting tools, manage shifts and team members , and create marketing campaigns that help you stay in touch with customers – all in one place.

Home

The Home section of your Square Dashboard provides a quick look at the status of your business through sales metrics. You can view sales data updated in real time. Hover over the data to expand the details or click the widget to go to the Reports section of your Square Dashboard.

Net Sales

The net sales widget provides an overview of your gross sales, average sale, number of transactions, and amount of returns over a period of time. Click the drop-down menu to adjust the report timeframe. This widget also compares today’s sales with the previous sales made on the same day last week and displays the comparison percentage next to the total sales. Click the widget to go to the Reports section of your Square Dashboard.

Payment Types

The payment types widget displays the amount of gross sales per payment type, including card, cash, and other. Click the drop-down menu to adjust the time period displayed. Hover your mouse over the chart for more details, or click the widget to view your full payment type sales summary report.

Items

Items are displayed from lowest to highest amount sold based on gross sales. Hover over the graph to display the item name and amount of sales. Click the drop-down menu to adjust the time period displayed. Click the widget to view your full item sales report.

Categories

The categories widget displays the amount of sales within each of your item categories. If your items are not assigned to a category they will display as “Uncategorized.” Click the drop-down menu to adjust the time period displayed. Click the widget to view your full category sales report.

Customers

The customers widget displays seven different statistics over the last 30 days: Total number of customers, New customers, Returning customers, Average spending per visit, Average visits per customer, and Positive and Negative Feedback provided by customers. Click the drop-down menu to adjust the time period displayed. Click the widget to view customer insights in the Customer Directory section of your Square Dashboard.

Apps

Square seamlessly syncs with apps that help you manage everything from accounting and taxes, to inventory, eCommerce, shipping, and restaurant management.

Visit Apps in your online Square Dashboard to explore our Square App Marketplace and learn more about Square Connect API.

Appointments

Simple online scheduling, calendar management, and payment acceptance for services booked online are available with Square Appointments.

Head to Appointments in your online Square Dashboard to try it free for 30 days.

  • Overview: View upcoming appointments and notifications for services booked online.

  • Calendar: Manage your calendar, create appointments, and set custom availability for online booking.

  • Online Booking: Edit and view your Online Booking Site, create embeddable widgets for your website, invite clients to book online, and set a custom display order for services booked online.

  • Services: Create, price, and assign services to staff members.

  • Staff: Create Staff profiles and set access permissions and hours for employees.

  • Settings: Manage online booking and calendar preferences, set up online prepayments and No-Show protection, edit client communications and view your appointments history.

Account & Settings

Account & Settings in your online Square Dashboard is where you can manage your personal account information, business information, and place an order for Square hardware and marketing material.

Account

  • Personal Information: Manage your account email address, phone number, and enable security features that prevent unauthorized access.

  • Bank Accounts: Manage bank accounts across locations.

  • Email Notifications: Tell us what emails you’d like to receive from Square and add more recipients.

  • Authorized Representatives: Add people who are authorized to contact Square Support on behalf of your business regarding sensitive account information and transaction details.

Business

  • Locations: Create and manage multiple locations for your business. Set bank details, hours, and more.

  • : View and manage your subscription services, view monthly bills, and update your preferred payment method.

  • Balance: Set a custom daily transfer schedule so you can get your money when you need it.

  • Receipt: View and manage your receipt appearance, public information, and return policy.

  • Tax Forms: Update your taxpayer information and view 1099-K Forms.

  • POS Devices: Set up device codes that sign you into the Square app instead of using your email and password.

  • Information requests: Set up your business profile to help us spot unusual activity on your account and better protect your income.

Square Hardware

  • Order Square Hardware: Browse and purchase Square hardware, accessories, and hardware kits.

  • My Orders: View your Square hardware order history and status.

Get Free Processing

  • : Get $1000 in free processing on all card transactions or $20 off hardware for referring new sellers to Square and view any current rewards on your account.

Square Loans

Square Loans provides access to loans to help you grow your business.

Customers

Access tools to help you to better manage, understand, and engage with your customers.

  • Directory: Keep track of your customers by building customer profiles.

  • Feedback: See feedback from your customers about their experiences with your business and reply to them personally.

  • Insights: View your customers’ payment activity and level of satisfaction.

  • Settings: Configure what information is included and visible in your customer profiles, enable feedback for your locations, and set up email collection tools.

Transfers

  • Overview: See upcoming transfers and payments included in them.

  • Transfer Reports: View your entire transfer history, including details like payments included, where the transfer went and how it was sent.

  • Square Card: Manage your Square card, report your card lost or stolen, and reset your PIN.

  • Settings: Link a debit card for instant transfer, set a transfer schedule, and set a custom close of day.

Team

Create permission groups and team member profiles, track sales by team member, and reset passcodes. Manage your entire staff in a few clicks, allowing your team to take payments while keeping sensitive areas secure.

  • Team: Create team member profiles with assigned permission sets and passcodes for your Square Point of Sale app and online Square Dashboard.

  • permissions: Create predefined permission sets for current and future team members that set permissions for what they can access in your Square Point of Sale app and online Square Dashboard.

Gift Cards

  • Overview: See an overview of gift card sales, redemption, and activity.

  • eGift Cards: Find your eGift Cards Order Site URL, manage eGift Card designs, and enable in-store eGift Card sales.

  • Plastic Gift Cards: Order plastic gift cards for your business from our partner eCard Systems.

  • Settings: Set gift card load amounts, enable custom amounts, and add a redemption policy.

Invoices

Manage everything invoice related – create new invoices, see outstanding or unpaid invoices, review your invoice payment history, and more.

  • Invoices: Create, view, search, and filter all your invoices.

  • Recurring series: Create and view all recurring invoice series.

  • Estimates: Create and view all estimates.

  • Reports: View all outstanding invoices.

  • Settings: Set your invoices default settings and select which notification emails Square automatically sends to your account email.

Learn how to navigate the Square Invoices Overview page in Dashboard.

Items

Creating an Item Library helps you quickly add items to sales, manage taxes, track inventory, and build insightful reports on what’s selling. Having Items is also useful when sending Square Marketing campaigns and setting up Square Loyalty programs for specific products.

  • Item Library: Items help speed up payments, manage pricing and taxes, and track inventory.

  • Modifiers: Create a set of options that can be applied to an Item to speed up check out.

  • Categories: Organize Items into categories for faster access and useful reporting.

  • Discounts: Create and manage discounts that can be applied to a sale.

  • Taxes: Set up and manage applicable taxes for your sales.

  • Settings: Set rules for dining options like For Here and To Go, manage reasons for comps and voids, and enable inventory management for Square Invoices.

Loyalty

Allow your customers opt in to your loyalty program at checkout simply by entering their phone number to earn stars and rewards automatically.

  • Overview: View a summary of loyalty customers, visits, and average spend.

  • Reports: View reports on visits, sales attributed to your program, and top customers.

  • Activity: View up to a year of loyalty activity and details on individual transactions.

  • Promotions: View and share your Loyalty Status Page link, announce your program to customers, and order in-store signage from Square.

  • Settings: Configure your loyalty program, including rules for earning rewards, terminology, and participating locations.

Marketing

Send your customers personalized marketing emails, automated campaigns, and promotions with our email tool and distribution list.

  • Overview: See an overview active campaigns, drafts, and past campaigns.

  • Campaigns: View and sort your entire campaign history by type and status.

  • Assistant: Set up Marketing Assistant. The assistant monitors your customer activity, provides timely reports and suggestions, and even designs campaigns for you to review, edit, and send on the go.

  • Settings: Manage locations, Facebook permissions, and default campaign links.

Online

With Square Online, you can create a professional website to showcase your items online and accept payments with Square. Spend less time setting up your online store and more time focusing on your business.

Learn how to navigate the Square Online Overview page in Dashboard.

Orders

If you’ve set up Square Online, you can manage pickup and shipping orders for each of your active locations.

Payroll

Square’s online payroll services have you covered for tax filings, health benefits, sick leave, workers’ comp, and more. Square Payroll imports your team members’ shifts from the Square app, calculates overtime, and handles taxes so you can pay your team faster.

Reports

Get insights on what’s driving sales, how customers are paying, and fees paid from your Reports tab:

  • Reports: Access general sales summaries and fees paid, create custom reports, and view reports on sales trends, accepted payment methods, items sold, etc.

  • Disputes: View, manage, and get updates on any disputes you may receive.

  • Cash Drawers: Track your cash drawer history and individual drawer sessions. Note: This is only available when Cash Management is enabled.

  • Activity Log: Track sensitive actions taken by your team — such as processed refunds, updates to item inventory, changes to tip settings, comps/voids, and discounts.

Shifts

Manage and edit your team’s hours right from your online Square Dashboard.

  • Schedule: View and edit a single day’s worth of team member activity. This includes every shift started within the selected workday, breaks, notes, and whether any shifts for that day included overtime.

  • Workday: Review total hours, notes (when using Square Shifts Plus), and labor costs necessary to pay your team members.

  • Timecards: View and export your team’s labor cost reporting and tips earned per each shift.

  • Settings: Set Overtime rules for each location and select a Work Period. You can also manage settings for tip tracking, scheduling, break rules, and more.

Transactions

  • Transactions: Review details on individual transactions, issue refunds, and export your sales history.

Virtual Terminal

Manually enter or swipe in-person payments from your computer with Square Virtual Terminal. Your payments will be tracked and transferred along with all of your other payments.

Learn more about using Virtual Terminal, and how to navigate the Virtual Terminal Overview page in Dashboard.

Navigate the Square Dashboard | Square Support Center (2024)

FAQs

Why can't i access Square Dashboard? ›

To sign in from your Square Dashboard, you need a supported and updated web browser. Make sure cookies are enabled. Learn how to update Google Chrome, update Microsoft Edge, update Firefox, and update Safari in your browser's respective support center.

How do I check my Square Dashboard tips? ›

Tips are included in your deposit minus Square's processing fees, which are based on the total amount of each transaction including tax and tip. You can view your credit card tips from your Square Dashboard: Sign in and navigate to the Transactions tab. Use the date selector in the upper left to choose a date range.

Why is my Square website not working? ›

Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions. Switch to a different browser—Square is supported with the latest versions of Google Chrome, Safari or Mozilla Firefox.

Is there an app for Square Dashboard? ›

Stay current and take action with the Square Dashboard app

The new and improved Square Dashboard app lets you view and manage essential features in real time. Track your business performance and handle tasks that need attention right away, all while you're on the go.

Is something wrong with Square? ›

User reports indicate no current problems at Square.

Where is account and settings on Square Dashboard? ›

From the Square Dashboard

Sign in to your Square Dashboard and select Settings > Account & Settings > Business Information > About my business.

What is the tip limit on Square? ›

If a transaction is below $3, then the maximum custom tip amount is $3. If a transaction is over $3, then the maximum custom tip amount can be up to 100% of the transaction. If a transaction is over $200, then the maximum custom tip amount can be up to 50% of the transaction, up to $1,000.

How do I edit my Square Dashboard? ›

From your online Square Dashboard, go to Online > Online to go to the Square Online Overview page. Select Edit site to open the Square Online site editor.

How much does Square take per transaction? ›

Processing method

When a customer taps, dips, or swipes their card in person, you pay 2.6% + 10 cents per transaction.

Where are devices on Square Dashboard? ›

Search for specific devices from your Square Dashboard
  1. Sign in to your Square Dashboard and click Settings > Device Management > Devices.
  2. Enter the device name in the search field.
  3. Click a device to view additional information.

Why is my Square website saying page not found? ›

Check Your Browsers, Devices, and Networks

Try searching for your site using a few different web browsers (e.g. Chrome, Firefox, Edge, etc.), devices (e.g. your computer vs your mobile phone), and internet networks (e.g. your home wifi vs your mobile data) to pinpoint if any of these are part of the issue.

Can I use Square without a website? ›

Square Payment Links enable customers to purchase anything you want to sell online without creating an eCommerce website. You can create payment links to take payments, sell an item, sell an event or class, or accept a donation.

How do I reset my Square website? ›

There may be times when you're editing your Square Online site but prefer to start completely over with a clean canvas. To reset your site design: From your Square Online Overview page, go to Website > Site Preferences. Select Reset to default.

How do I access my squarespace dashboard? ›

To see your account dashboard: Go to account.squarespace.com. Or, if you're logged into a site, go to the Home menu, scroll down, and click your profile picture or initials. If prompted, log into your account.

Why isn t my Square working? ›

Try turning Bluetooth off and back on. For Android devices, navigate to Settings > Connections > toggle on Bluetooth. Bluetooth will automatically turn off when your Square Reader is connected to a Square Stand by USB cable.

Why are my Square items unavailable? ›

Square Online doesn't sync item stock from mobile locations, so items only available at a mobile location will be marked as Unavailable on your site. To resolve: From your Account & Settings page, go to Business information > Locations. Select your mobile location.

Why is my square register screen not working? ›

Most display issues, such as a few common ones listed below, are resolved by undocking/docking or unplugging/plugging in the customer display. You can also reboot the system by using the power on the bottom edge of Square Register. Customer display not responding to touch. Customer display frozen on one screen.

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